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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure. Everything else stays off the table.

Account data protectedPayment records encryptedCookie preferences yours to setWithdrawal history stored securelyThird-party limits enforced
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all9x How We Handle Your Account Information
POLICY QUESTIONS

How to Reach Us About Your Data

If you want to review the information we hold, request a correction, or ask us to delete your account data after closure, contact our support team through any of the channels below. We respond to data requests within the timeframe required by applicable law in eligible regions.

Live Chat Open the chat widget in your account dashboard and select Privacy Request from the topic list. Our team will confirm your identity via OTP and walk you through the request process in real time.
Email Send your data request to the support address listed in your account footer. Include your registered phone number and a brief description of what you need — access, correction, or deletion.
Account Settings Log in, tap Settings, then Privacy Controls. You can download a copy of your transaction history, toggle marketing messages, and submit a formal data-access request without leaving the page.
SECURITY LAYERS

How We Protect What You Share

Your login is locked behind OTP verification. Your payment records are encrypted at rest. Your session cookies expire when you close the tab. We built every layer to keep your account data out of reach, and we test those layers regularly to confirm they hold.

Encryption Payment transaction data — your bKash, Nagad and Rocket references, deposit amounts, withdrawal requests — is encrypted using industry-standard protocols. We do not store your wallet PIN or your mobile banking password.
Access Control Only authorised personnel with a verified business need can access account records, and every access event is logged. We audit those logs quarterly to catch anomalies and enforce our internal data-handling rules.
Cookie Management Essential cookies keep you logged in and remember your language preference. Analytics cookies track page views and help us fix broken flows. You can disable the analytics layer in your browser without losing core account functions.
Retention and Deletion We keep payment records and bet history for the period required to resolve disputes and meet regulatory obligations in jurisdictions where we operate. When you close your account, we anonymise or delete personal data unless retention is legally required.

Privacy Policy Answers

We collect your phone number for OTP login, your payment reference when you deposit via bKash, Nagad or Rocket, and your device type so the lobby renders correctly. We do not ask for your national ID, your full address, or your email unless withdrawal verification requires it.

Yes. Log in, go to Settings, then Privacy Controls, and request a data export. We will send you a file containing your transaction history, bet records, and account activity within seven business days.

We share transactional data with the payment gateway that processes your bKash, Nagad or Rocket deposit, and with our game providers to credit your bets. We do not sell your data to marketing firms or unrelated third parties.

We retain payment records and bet history for the period required to resolve disputes and comply with applicable law in eligible regions. After that period, we anonymise or delete the data unless retention is legally mandated.

Essential cookies — the ones that keep you logged in and remember your language — are required. Analytics cookies are optional. Block them in your browser settings and your account will still work; you will just lose session-history tracking.

Contact support via live chat or email and request account closure. We will close your account, settle any pending withdrawals, and delete or anonymise your personal data within thirty days, unless retention is required by law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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